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Sitecore Introduces Inaugural Digital Authenticity Index

Helping marketers build trust across an AI-shaped buyer journey

Digital experience platform (DXP) provider Sitecore has introduced the Digital Authenticity Index. The new consumer research and an interactive data experience establish a baseline for how consumers judge trust across digital brand interactions and help marketers understand how to align those experiences with consumer expectations. 

The study found 89% of consumers believe brands must do more to improve digital authenticity, and 58% say they engage less or stop when digital experiences appear untrustworthy.

“Consumers are showing up more informed and have often nearly decided on or at least more intensely considered a brand, effectively compressing the funnel. Authenticity is increasingly the deciding factor, and marketers have a tremendous opportunity to use state-of-the-art technology to deliver this authenticity, and with it whole new levels of conversion. The Digital Authenticity Index gives marketers a baseline for understanding how to improve authenticity - what consumers expect, where experiences are falling short, and where to focus improvement,” said Sitecore CEO Eric Stine.

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